The objective of Springhill Hospice’s Returns and Exchange Policy is to ensure we comply with the Consumer Rights Act 2015. The Act replaced the Sale of Goods Act, Unfair Terms in Consumer Contracts Regulations and the Supply of Goods and Services Act. The Consumer Rights Act was introduced to simplify, strengthen and modernise the law, and to provide clearer shopping rights. Under the Act all products must be of satisfactory quality, fit for purpose and as described.
1. Shop Refunds Returns
Our returns policy states that an item can be returned to the original store it was purchased from within 14 days, providing there is proof of purchase and a valid reason for the return and that the original ticket is still attached (where appropriate). If the return is accepted, we will offer a credit voucher that can be spent at any of our retail stores within 60 days.
In accordance with the sale of goods act, faulty items will be refunded in full via the original payment method within 30 days of purchase.
For health and safety reasons we are unable to refund or exchange earrings, bedding, underwear or swimwear. This does not affect your statutory rights.
The decision to return an item is made at the discretion of the manager on duty. In the absence of a duty manager, this decision should be referred to the Retail Support Development Lead or Retail Development Manager.
As we sell second-hand goods it is fair to say these will have some general wear and tear. It is acceptable for us to sell these items providing we deem them of satisfactory quality.
1.1 Furniture store returns.
It is the customer’s responsibility to ensure that all furniture items will fit through all doorways, up stairwells, down halls, and around corners into the desired location.
Should an item of furniture be required to be returned due to the fact it did not fit upon delivery, we will issue a credit voucher. This credit voucher will be issued following deductions for the cost of delivery. The credit voucher will last for 60 days.
None of our goods carry a guarantee with them.
1.2 Issuing Refunds
In accordance with the Sale of Goods Act, refunds will only be given if an item is faulty and will be refunded in full via the original payment method within 30 days of purchase.
Refunds will only be issued via the same payment method (cash or card payment) used when the original purchase was made.
There may be circumstances where a cash refund has been requested and the shop does not have the available funds to reimburse the customer. In this instance, this should be raised with the Retail Support and Development Lead or the Retail Development Manager who will arrange a bank transfer with our Finance Team.
We value responsibility and compliance. Please confirm your age to ensure you're legally permitted to purchase one of our age restricted products.
