Our terms and conditions comply with UK legislation and are designed to ensure that our customers can shop easily and with confidence with springhill.org.uk
These terms and conditions only apply to web site sales.
All prices are in £ sterling and inclusive of VAT. Prices may be subject to change without notice, but we will only alter the price after we have confirmed your order, if is to your benefit.
Whilst this website is designed with UK customers in mind, we welcome enquiries from customers in other countries. Prices include UK Sales Tax (VAT), currently at 20%, which may not be payable by foreign customers; however, additional delivery charges will usually apply. Please telephone 01706 649920 and we will do our best to assist.
You may pay by any major credit card or debit card. If you wish to pay by cheque, UK postal order or money order please telephone 01706 649920 and we can post an order form to you. Please do not send money (notes) in the post.
Items shown on this website may not always be in stock. If any of your chosen items is not in stock, you will be advised of our best estimate of availability and delivery date. Please note that an indication of such dates is an estimate only, may be subject to change without notice, and does not constitute a contractual obligation by Springhill Hospice to supply goods by a certain date. However, if availability is unduly delayed, we will endeavour to keep you informed.
Product images and descriptions
Please note that the colour of images shown on this website may be affected by the technology used to access it. Whilst we do our best to faithfully reproduce colours, some variation may occur.
Accepting orders and security
When you place an order we will treat it as an offer to buy. If we accept your order, we will send you a confirmation email with your order number, at which point we make a legal contract with you. However, we will be entitled to refuse to accept your order if we feel it necessary, in which case we will email you as soon as we can to let you know.
When you receive your email confirmation, you will have an opportunity to check the details and correct any errors.
In deciding whether to accept your order we may use the information you have given to us, or we already hold about you, or which we receive from any enquiry we may make with various agencies, to confirm your identity. This assists us to protect you and us from fraudulent transactions. If we decline your offer on security grounds we may contact you to seek an alternative payment method.
Delivery charges are advised at checkout. Should you wish to collect items from hospice reception therefore avoiding delivery charges please telephone 01706 649920 to make your order.
Our deliveries in the UK mainland are usually by Royal Mail second class delivery.
All goods are examined in detail by ourselves prior to despatch to ensure that they leave us in perfect condition. However, transit damage unfortunately can occur. If your purchase is showing obvious signs of transit damage upon delivery please notify us immediately.
Sales on this web site are governed by English law and you agree to submit any dispute to the non-exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions and no amendments will be accepted by us. These terms and conditions do not affect your legal rights.
These terms and conditions only cover the Springhill Hospice web site. Any other web sites to which you link from this site may be governed by their own terms and conditions. We accept no responsibility or liability for the content of web sites which are not under our control.
We are required by law to tell you that sales can be concluded in English only and that we do not file copies of customer contracts.
springhill.org.uk is a trading name of Springhill Hospice; Company Address:
OL16 4PZ, UK
We do not guarantee that this web site will be compatible with all customers computers.
Springhill Hospice owns the copyright in all materials on this site, which may be used, downloaded, copied, reproduced, republished, posted, broadcast, transmitted or linked only for your own personal and non-commercial use. You agree not to adapt, alter or create any derivative work from any material on this site, or to restrict or inhibit the use or enjoyment of this site by anyone else. It is not permitted to create any link to or from this web site without our prior written consent.